Data Deletion Instructions
This page explains how to request deletion of your personal data that the agency Alerteon has obtained and stored as a result of conversations on Instagram Direct, comments on the business account @alerteon.target, inquiries via WhatsApp, or contact through https://alerteon.com.
Who handles your request
Data Controller: Akmataliev Bek (sole proprietor), 94 Molodoy Gvardii Blvd., Bishkek, Chuy Region, 720010, Kyrgyz Republic.
Contact for deletion requests: [email protected]
How to request data deletion — step by step
- Send an email to [email protected] with the subject line "Data Deletion Request."
- Provide one identifier that lets us locate your record in our CRM:
- your Instagram username (e.g., @your_username), or
- the phone number you used in the conversation (WhatsApp or a chat with our team).
- Confirm that you are the person submitting the request (we may ask a follow-up question in the conversation to verify identity, to avoid deleting the wrong person's data by mistake).
- Wait for our response — we will confirm receipt of the request and let you know the outcome.
You may also submit a deletion request directly inside an Instagram Direct or WhatsApp conversation by writing "Please delete my data" — the message will be routed to the responsible staff member and processed the same way as an email request.
What exactly gets deleted
Upon completing your request, we delete the following from our CRM and related systems:
- conversation content (Instagram Direct, WhatsApp, including text and attachments);
- the lead/client record: name, phone number, city, business niche, stated budget;
- message metadata (timestamps, read status);
- stored Instagram username, profile name, and avatar associated with your inquiry.
If a services agreement was concluded and performed between you and the agency, certain data (such as billing records and proof of services rendered) may be temporarily retained in accounting and tax records, to the extent and for the period required by the laws of the Kyrgyz Republic. Such data is deleted or archived separately from the CRM and is not used for any other purpose.
Turnaround time
We delete data within 30 days of receiving and confirming your request.
Confirmation of deletion
Once deletion is complete, we will send you a confirmation message via the same channel the request came from (email, Instagram, or WhatsApp), stating the date the deletion was completed.
Partial deletion / clarification
If you want only part of your data deleted (for example, only the conversation history, while keeping your contact for future communication), please state this explicitly in your request — we will delete data to the extent you requested.
Contact us
- Email: [email protected]
- Phone: +996557522395
- Address: 94 Molodoy Gvardii Blvd., Bishkek, Chuy Region, 720010, Kyrgyz Republic
For general information on how we process data, see our Privacy Policy.